Refunds, Returns & Warranty

At Gooploo, we want customers to shop with confidence. This policy explains our returns, refunds and warranty process. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

30-Day Returns

Eligible returns must be requested within 30 days of receiving your order.

To request a return, contact us at support@gooploo.com.au with your order number and the reason for your return.

Please do not send an item back before contacting us. Once a return request has been assessed and accepted, we will provide the appropriate return instructions.

Change-of-Mind Returns

Change-of-mind return requests can be made within 30 days of receiving the item.

To be eligible, the item should be returned in the same condition in which it was received, together with its original packaging and included accessories. We will assess change-of-mind return requests based on the condition of the returned product.

Change-of-mind returns are separate from your rights relating to faulty, damaged or incorrectly described goods under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, is faulty, is not as described, or you receive the wrong item.

Under the Australian Consumer Law, consumers are entitled to remedies when goods fail to meet applicable consumer guarantees. Where a product has a major failure, you may be entitled to reject the goods and choose a refund or replacement in accordance with the Australian Consumer Law.

Return Process

To request a return:

1. Contact support@gooploo.com.au with your order number and details of your return request.
2. We will assess the request and provide return instructions where the return is accepted.
3. Return the product according to the instructions provided.
4. Once we receive and inspect the returned item, we will notify you of the outcome.

Please contact us before sending any product back, as return instructions may vary depending on the product and circumstances.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we approved your refund, please contact support@gooploo.com.au.

If an ordered item cannot be supplied because it is out of stock, we will provide a refund for the unavailable item.

Warranty

Brand-new devices: Covered by the applicable 12-month manufacturer's warranty, where stated for the product.

Refurbished devices: Covered by a 12-month seller warranty from Gooploo.

Warranty coverage is in addition to any rights and remedies available under the Australian Consumer Law.

If you experience an issue with a product during the applicable warranty period, contact support@gooploo.com.au with your order details and a description of the issue.

Contact Us

For returns, refunds or warranty enquiries, contact:

Gooploo Australia
support@gooploo.com.au

You can also contact us through our Contact Us page.