Under Australian Consumer Law, Gooploo is obliged to refund an item if an item has a major problem.

The definition of an item with a “Major Problem” includes when the item:

• – Has a problem that would have stopped someone from buying the item if they had known about it.
• – Is unsafe.
• – Is significantly different from the description.
• – Doesn’t do what Gooploo said it would, or what the customer asked for and is unable to be fixed. 

When determining if the customer is eligible for the above, Gooploo will take into account how much time has passed since you bought the product considering the following factors before issuing a refund:

• – If the buyer has received the item damaged or in a faulty condition. 
• – If the buyer has bought an item by mistake or change of mind, we will charge a 20% restocking fee of the total cost the buyer originally paid.
• – If you are making a change of mind return, the item should be in 100% condition and sealed. 
• – All returns must be made within 7 days from the date item was received. 

In any case if the item bought is out of stock, the buyer will be given a full refund for their purchase.  

To obtain a refund the customer must contact us by emailing support@gooploo.com.au or visit our contact us page. 

Once the refund for a buyer has been accepted, the following procedure will take place:

• – The buyer will then ship the product back to Gooploo.
• – Once we have successfully received the item, we will issue a full refund if the claim is valid

Warranty:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gooploo.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gooploo.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gooploo.com.au.

– Brand new devices are covered under 12 months manufacturer warranty.– Refurbished devices are covered under 12 month seller warranty.